Transparency

SPA:

  • Access to the spa is for exclusive use only.
  • The services listed in the private spa are part of a single space and therefore cannot be sold individually.
  • It is mandatory to wear a swimsuit and use towels in the sauna and on the wooden deck chairs.

A bathrobe for the final shower with bath mat is provided.


SPA BOOKING CONDITIONS

  • The private spa can be reserved at least one day in advance.
  • The private spa is by reservation only and subject to availability.
  • The spa cannot be reserved on the same day unless otherwise noted.
  • Spa booking requires a deposit of 50% of the total with the payment methods indicated by the facility.
  • Reservations cannot be accepted if the time slot has already been reserved with a deposit.
  • In case of cancellation of the appointment at our spa, the deposit will not be refunded.

However, if you cancel your reservation by requesting an appointment on other dates, the facility will have the discretion to keep the deposit already paid valid, without additional costs.


RESPONSIBILITY'

  • The manager is not responsible for the interruption of the SPA services, even total, due to natural events (lightning, earthquake, rain, hail etc.), for reasons of force majeure (interruption of public services, lack of electricity)
  • The facility is not responsible for any damage caused to the facilities or materials during their use.
  • The exclusive use entrance to the spa offers the possibility to enjoy the spa services without the presence of other guests and/or staff, therefore, the manager is relieved from any consequent responsibility.

We want to ensure that everyone has a pleasant and relaxing experience at our spa. For this reason, we always ask our guests to use the services with care and attention.


MINORS UNDER 18 YEARS

  • Access to the spa is permitted only if accompanied by an adult.
  • Minors have access to the same services as adults with the exception of alcohol.
  • Saunas are not usually recommended for young children, especially infants, due to their sensitivity to heat and the risk of dehydration or heat stroke.
  • Parents or adults present in the spa are responsible for any damage caused to the facilities or materials during their use.


BOOKING CONDITIONS FOR STAY

Responsibility

  • We are committed to providing a safe and comfortable environment.

However, the property does not assume responsibility for any loss, theft or damage to guests' personal property during their stay.

  • The photographs on the site represent all the services of the property and are updated. The descriptions of the included services are detailed and clearly specify what is included in the stay and what is considered extra; we invite you to consult them carefully so that your stay meets expectations.
  • The services listed in the quote are to be considered as an integral part of the offer. By accepting the quote, you acknowledge what is indicated.
  • Pool: Please note that in the absence of sun, solar panels may not heat the pool water. The property does not guarantee that the water will always be warm (subjective temperature), so we recommend that you consider this possibility during your stay.


Cancellations

  • Cancellations are indicated in the booking and are possible based on the booked rate plan.
  • In case of late cancellation or no-show, a penalty may be applied, or the deposit may not be refunded, depending on the conditions of the booking.
  • The conditions reported in the quote are to be considered as an integral part of the offer. By accepting the quote, you confirm the reservation and accept all its conditions.
  • Children under 18 years of age can only stay with at least one adult.

Damages

  • The property is not responsible for any damage caused to the property or its equipment.
  • In this case, the property reserves the right to charge any repair or replacement costs.
  • The property is not responsible for any damage caused to other guests.